top of page

WELCOME

Dog-walking-insurance_edited.jpg

​Looking for a reliable and trustworthy pet sitter or dog walker? Look no further! Our professional pet care services having running since 2016 and are designed to give you peace of mind while you're away from your furry family member. We offer personalized care and attention to ensure your pet is happy, healthy, and well-cared for. Contact us today for more information, to schedule a consultation or book a service.

You can find more information below on registering online as a client, how we invoice and take payments and details on deposits and our cancellation policy.
 
The areas we cover currently are the following: Harlow, North Weald, Matching Green, Matching Tye, Thornwood, Matching, Sheering, Hastingwood, Threshers Bush, Magdalen Laver, High Laver, Gilston.

Fully covered with Pet and Liability Insurance.

NEW CLIENT INFORMATION/ REGISTRATION

psw-4.png

After we have thoroughly discussed your requirements, we will need to obtain your personal information and details about your pet(s) to integrate into our system. Once this information is collected and your account is fully established, you will be able to make bookings.

​

This process can be completed online by clicking the link below, which will send us a notification to approve your status as a client.

 

Upon receiving your registration request, we will review and approve it, granting you access to log in and complete your registration. We kindly ask that you fill out all sections of the form with your information.

 

Afterward, you can click "Add a Pet" to provide details about your pet, ensuring to include as much information as possible.

 

If you wish to add additional pets, simply clickAdd Pet" again after saving the information for the first pet.

BOOKING SERVICES

Once clients are set up with our system, they can book services in whatever way works best for them. Clients can book services by calling 01279 293 593, emailing@happypawsessex.co.uk, messaging us on WhatsApp at 01279 293 593, or through the online client portal by clicking on "CLIENT PORTAL" in the website menu or downloading the Pet Sitter Client app.

 

With the Web Portal or App, you can make bookings, view invoices and keep your information updated.

 

The pet sitter client app is available on both the Apple App Store and Google Play Store, and clients can log in using the same details they registered with.

 

*Using the app or downloading it is not required to access our services; it simply offers added convenience.

psw-1.png

INVOICES AND PAYMENT

We utilize an integrated invoice system within our Pet Sitter System. Invoices are emailed prior to the start of each week; for regular bookings, invoices are sent on Friday evenings, and payment is required via Bank Transfer by 10 am on Monday for all bookings for the week.

 

For ad-hoc bookings, invoices will be issued at the time of booking, with payment due by the first day of service.

 

*Please note that payment is accepted by Bank Transfer only.

DEPOSITS & CANCELATION POLICY

We Don't take deposits for any of our walking or home visit services ,as these are paid in advance at the start of service. 

If a walking or home visit booking is cancelled with less than 24 hours before the booking is due to start the booking is non refundable.

 

cancellations with more than 24 hours before the service is due to start can either be refunded or used as credit for future bookings.

For any boarding bookings, we take a 25% Non Refundable deposit which is paid at the time of making your booking.

bottom of page